FAQs - eVoucher

Connecting & Signing On



  • 1. When I connect to eVoucher, there is no place to type in my username or password. How do I log on? Back to top

    You either have not connected to the correct website or you are not using a browser that is supported by the program.

    Please try connecting to https://evadweb.ev.uscourts.gov/CJA_c04_prod/CJAeVoucher/Logon.aspx

    You must use Internet Explorer or Safari 5 or newer to connect to eVoucher. 

    If you are using Internet Explorer and see the message below, you will need to set compatibility view:

    eVoucherLogin

    1. Go to Tools.
    2. Select Compatibility View Settings.

      evoucherLogin2

    3. Select Add.
    4. Select Close.

    eVoucherLogin3

     

     


  • 2. I know I’m supposed to use an approved browser, like Internet Explorer, to connect to eVoucher, but Google (or another service) keeps popping up. How do I make it change to Internet Explorer? Back to top

    Approved Browsers

    Internet Explorer (IE) 8 or newer is approved.
    If you are using a Mac, Safari is also compatible.

    In IE, ensure that your cache setting is correct:

    • Go to Tools on your browser menu bar and click Internet Options.

    eVoucherTools

    • From the General tab, click Settings.
    • Choose the option Check for Newer version of stored pages: Everytime I visit the wepage.

    IEsettings_checknew

    INTERNET EXPLORER COMPATIBILITY ISSUES
    The electronic vouchering program used by eVoucher must be accessed via the web browser Internet Explorer (or Safari on an Apple product). If you are running Internet Explorer IE 10 or 11, you need to take the following steps in order for the program to function correctly.

    Turn on Compatibility Mode by clicking on the icon of a torn sheet of paper located at the end of the web address. If compatibility mode is on (as it should be for eVoucher to work properly) the icon will be blue:

    Compatibility Mode Off:
    compatibilityoff

    Compatibility Mode On:
    compatibilityon

  • 3. My username and/or password won’t work. What do I do? Back to top

    If you have recently changed your password and are having trouble logging in, you should clear your browser cache and cookies before attempting to login again.

    • To clear your browser cache and cookies in Internet Explorer, select Tools, Delete Browsing History.
    • Note: Cookies, which are files created by websites you’ve visited, and your browser’s cache, which helps pages load faster, make it easier for you to browse the web. Clearing your browser’s cache and cookies means that website settings (like usernames and passwords) will be deleted and some sites might appear to be a little slower because all of the images have to be loaded again.  

    If you incorrectly enter your username or password three times, the system will automatically lock you out of your account for security purposes.  Please contact 4th Circuit CJA Help Desk at 804-916-2703 or 4cca-cja@ca4.uscourts.gov and request that your account be unlocked.  Selecting the "Forgot Your Login?" link on the eVoucher login page will not unlock your account.  The link provided in the password reset email is good for 24 hours and can only be used once.  If you enter incorrect information the first time you access the reset link or allow the link to expire, you will have to select "Forgot your login?" again to receive a new link. 


  • 4. I want to change my username or password. How do I do that? Back to top

    You can change your username and/or password at any time. If you have provided this information to someone who is no longer authorized to act on your behalf, you should change your password for security reasons.

    To do this, click My Profile on your home page of eVoucher.

    myprofile

    Click Edit on your profile page.

    To change your username, highlight your current name and type in a new username. Then click change, and then click close.

    changeusername

    To change your password, click reset.

    changepassword

    Type your new password in both boxes.  CJA eVoucher passwords must be at least eight characters long with at least one capital letter, one number and one special character.

    Click reset a second time. Then click close.

    changepasswordreset

  • 5. Is the Edge browser in Windows 10 compatible with CJA eVoucher? Back to top

    No, CJA eVoucher will not work in the Edge browser.  Internet Explorer 11 is included in Windows 10, but it is not the default browser.  To access Internet Explorer 11 on a Windows 10 computer:

    1)  Select the Windows button and type Internet Explorer in the Start Menu.  Internet Explorer 11 will appear.  Select it to launch the browser.

    OR

    2)  Go to the Start Menu > All Apps > Windows Accessories > Internet Explorer.

    Once you have opened Internet Explorer 11, navigate to the CJA eVoucher page.  

    The first time you access the CJA eVoucher page in Internet Explorer 11, you will have to add the page to the list of compatibility sites.  Select Tools > Compatibility Settings > type uscourts.gov in the "Add this website box" > Add > Close.

  • My username and password are expired or not working. What do I do? Back to top

    • If you have forgotten your password, select the "Forgot your login?" link on the eVoucher login page to reset your password.
    • If your password has expired and you need to reset your password, select the "Forgot your login?" link on the eVoucher login page. Complete the user name and/or email section and click the "Recover Login" button. You will receive an email with a link to reset your password.  The link provided in the password reset email is good for 24 hours and can only be used once.  If you enter incorrect information the first time you access the reset link or allow the link to expire, you will have to select "Forgot your login?" again to receive a new link. Passwords must be at least 8 characters and contain at least one upper-case letter, one lower-case letter, one number, and one special character.
    • If you have entered your user name and password unsuccessfully 3 or more times, your account will be locked. You must to contact the court to unlock your account.  The 4th Circuit CJA Help Desk is available at 804-916-2703 and 4cca-cja@ca4.uscourts.gov.